Returns

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Before Purchase

Please read item descriptions carefully before making your purchase.
Email if you have questions.
Please see Color Disclaimer and Personalize Disclaimers.

All Clearance Sales and Embroidery Sales Final
NO RETURNS OR REFUNDS
(also stated on your sales receipt)

Return Process

Items must be returned within 15 days (in original condition).
Contact our office for return Authorization.
Leave all tags and labels attached.
Items must be received within a 30 days after authorization.
When received, we will refund or exchange the cost of the item.
Buyer is responsible for original and return shipping and handling fees.
Allow two weeks for your refund/credit to be issued.

Return Process After 15 Days or 30 Days After Authorization

A Gift Certificate will be issued for the amount of the item.
Gift certificate will be good for (1) one year from issuance.
NO CASH/CREDIT REFUND will be given for the unused portion of the gift certificate.
Total amount of purchase exceeding the Gift Certificate is the responsibility of the buyer.
For cost in excess provide credit card information, check or other form of payment to use when sending order with gift certificate.

Cindy's Throws reserves the right to refuse credit or acceptance of a return if it is not in its original condition.

Note: Custom Orders, Special Orders, Clearance Sale Items, Retired Items and personalized items cannot be returned unless it is due to manufacturer defect.

Return Item Contact Information

Contact our office with your name, order number and the reason for the return. Email or call 406-827-9634.
Return items via UPS or USPS with a delivery confirmation number.
Address return package to:

Cindy's Throws
Attn: Return Department
93 Cherry Creek Rd.
Thompson Falls, MT 59873

Refusal of Parcel:

If a parcel is refused, returned, or not deliverable by the shipping service, the Buyer is responsible for original and return shipping and handling fees.