A testiomy of when an order goes bad with a happy ending..
Posted On 05/22/2013
I received this testominy from a customer today and thought it was so special I wanted to put up on Cindy's Blog.. Even when things go wrong, we try our best to make them right ASAP..
I asked Cindy for an opportunity to write a testimonial because I am so grateful for her excellent customer service. I recently ordered two throws to be used as gifts. They were coming from different weavers and both arrived on time as promised. However, one of them was not what I ordered. I called immediately and Cindy checked her records to see that she had placed the order correctly. She had, so the error was an accident from the weaver. She contacted them and within 3 business days the correct order was delivered (at no cost to me) AND I was told that I could keep the throw that had been been a mistake. I was especially grateful for the timeliness of the correction since the item was intended as a gift. I suppose it may seem strange to offer a testimonial when there was a mistake involved, but I was so impressed and thankful for the kindness and efficiency with which the error was rectified. It's rare in today's world. I will definitely be ordering from Cindy again, because I can see that she cares about her customers! (And the throws are beautiful too!) Thank you again. Blessings to you and your staff!
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